Business Process Outsourcing
Sphynx is a provider of contact center solutions catered to your business needs. Our solutions give us the ability to provide consistent excellence in the delivery of Sales, Customer Care and Technical Support in behalf of our clients.
We understand the dynamic nature of the customer contact industry hence we offer a custom solution for each of our clients. With a dedicated team that serves as a point of contact to manage all communications across all departments to address all concerns.
Inbound and Outbound Sales
Sales is in our blood. Every call is an opportunity for us to show our clients our expertise and gather feedback and information on how your customers respond to your product. We believe customer satisfaction is the best form of advertising, customer’s word of mouth and positive feedback which will lead to repeat business.
Inbound Customer Service
Customer satisfaction is the core of our business. Not only do we believe this is the best form of advertising but the best way to earn the trust for your brand. We ensure every customer has the most positive experience when they interact with us to cement the positive outlook for your product.
Inbound Technical Support
Our technical support team is composed of well trained technicians armed with experience to handle all of your product’s technical issues. Coupled with excellent customer service skills to promote the most positive and efficient experience for your customers. We understand the need for a sense of urgency and first call resolution for technical concerns as such we do it right the first time every time.
This is one of the most time consuming process for any company. Our data entry team can save you time and money with their efficiency, accuracy and security.
Our lead generation staff have mastered the art of getting past the gatekeeper, getting the lead or decision maker on the phone, generating interest, probing, and asking the proper qualification questions in order to determine your best prospects. Our customized voice and web-based telemarketing services help us to convert prospects into sales.
We ensure our telephone survey services are performed methodologically and thoroughly, thereby generating the complete information and results you’re expecting in the quickest possible time. You even have the option of receiving interpreted survey data upon completion of the survey campaign.
We offer the most affordable seat lease based on a 24/7 setup. Our customer specific facilities offer you flexibility and help lower your operating expense. Your virtual office that help you establish geographical diversity.
Contact us today. Let us help you find the most effective solution so you can focus on the most important thing, your business.